- What should I do if I can not find the instrument I need in the XHK platform?
- How do I unsubscribe from email notifications?
- How do I reset or change my password?
- How do I restore my login?
- How do I file a complaint?
What should I do if I can not find the instrument I need in the XHK platform?
Many instruments (e.g. some options) are not available in XHK’s trading platform by default and have to be requested by the client. Please send your request to firstname.lastname@example.org and we will add the instrument to the platform in one day's time.
How do I unsubscribe from email notifications?
In order to unsubscribe from email notifications, just click on the 'Unsubscribe from this list' link at the bottom of any email you receive from us.
If something goes wrong with this way, however, you can also drop a line at email@example.com, and we will delete your email from our mailing lists.
Please note that after unsubscribing you will stop receiving only our newsletters. You will still receive all account reports and other significant information to your email.
How do I reset or change my password?
Please follow the link to restore your password if you have lost it, or if you want to set another one.
How do I restore my login?
Your login is the e-mail you specified during the sign-up. In case you have lost it, please contact our support.
How do I file a complaint?
We at XHK aim to make brokerage easier and more transparent to our customers. Should our service fall short of your expectations, you may file a complaint. We are here to listen and work with you on any issue until they are all addressed and questions answered.
Please, do not hesitate to contact us at firstname.lastname@example.org for help. We’re always here to assist you.